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No quibble returns

If you are not delighted with the products that you have chosen or if you need to return them for any reason, you can do so within 14 days of receipt. We will be more than happy to offer you an exchange or a refund provided that the products are returned complete, in perfect condition, unused, unwashed and with the original packaging. 

This 14 day guarantee doesn't apply to non-standard, customised, made to order or special order products nor to cut by the meter wallpaper or fabric. Obviously should such items be defective we will gladly offer a refund and an apology.

Our Promise to You

If you find one of our products cheaper elsewhere online, we will match the price!
To enquire about our Price Promise, call us on +44 207 129 1309 or email sales@vivalagoon.com

Terms and Conditions

In order for us to be able to price match a product the item must be identical, from the same manufacturer and the same size and colour and not advertised as part of a sale or clearance of lines. The retailer must also be an approved or licensed supplier and sell through a bona fide website. The item must also be available for delivery within the same timescales and be delivered via the courier network. If these conditions apply and the total cost, including delivery and any other charges, is lower then we will price match that price.

Free UK Delivery on items costing £70 or more other than large volume or very heavy products such as dining room tables. Don’t worry! Any delivery cost will be displayed before payment in the checkout procedure.

Delivery

Delivery Times

Each product should have information about delivery times on the product page itself and this can be accessed by clicking the "Delivery" tab.

If the product is not an upholstered item and is in stock within the United Kingdom then it will usually be delivered within 3 – 5 working days at the most and usually sooner.

English made sofas will usually take between 4 - 6 weeks to make.

Deliveries outside the UK depend on distance and country of origin.

Furniture made to order within the European Union we will aim to deliver within 6 - 8 weeks. Danform products will have a shorter delivery time of about 4 weeks, while Siesta hammocks will usually ship the next day to arrive within a week.

Almost all of our upholstered and wooden furniture is made in the UK or the EU, but any items made outside the European Union will usually take between 12 and 14 weeks. We will update you regularly by email as to the progress of your order and do everything possible to try to expedite it.

How much will delivery cost?
The standard charge for delivery of furniture items is included on the product page of the website under the "Delivery" tab. We can deliver worldwide so please just ask us for a quote.