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No quibble returns

If you are not delighted with the products that you have chosen or if you need to return them for any reason, you can do so within 14 days of receipt. We will be more than happy to offer you an exchange or a refund provided that the products are returned complete, in perfect condition, unused, unwashed and with the original packaging. 

This 14 day guarantee doesn't apply to non-standard, customised, made to order or special order products nor to cut by the meter wallpaper or fabric. Obviously should such items be defective we will gladly offer a refund and an apology.

Our Promise to You

If you find one of our products cheaper elsewhere online, we will match the price!
To enquire about our Price Promise, call us on +44 207 129 1309 or email sales@vivalagoon.com

Terms and Conditions

In order for us to be able to price match a product the item must be identical, from the same manufacturer and the same size and colour and not advertised as part of a sale or clearance of lines. The retailer must also be an approved or licensed supplier and sell through a bona fide website. The item must also be available for delivery within the same timescales and be delivered via the courier network. If these conditions apply and the total cost, including delivery and any other charges, is lower then we will price match that price.

Free UK Delivery on items costing £70 or more other than large volume or very heavy products such as dining room tables. Don’t worry! Any delivery cost will be displayed before payment in the checkout procedure.

Trade Info

We welcome orders from property developers and other trade professionals. For any inquiries please contact us and we will get back to you as soon as possible.

Call us on 020 7129 1309 or leave us your details and we will get back to you.


Do you offer a trade discount?

Yes we do. There is a discount on every product that we sell on our website but the amount varies. Please email us today and we will get back to you straight away. Alternatively you can phone us on 020 7129 1309.

If there are delays with my project will you store my purchases until the site is ready?

We are always happy to help and that will not be a problem. We understand that sometimes there are delays and you don’t want to take delivery when the builders are still around.

I like a piece on your website but I need it in a size or colour that you are not offering.

There's always the possibility that we can provide you with the size or colour that you are looking for. Please let us know and we will see whether we can help. We work closely with our brands and they are extremely helpful.

I have a particular design in mind but can’t find it anywhere. Can you help me source it?

Yes, please let us know what you are looking for and we will try and source it for you.

I am working on a project in the USA; do you work with designers abroad?

Yes, we do and we will give you a quote for shipping to the address of your project. Simply email us the zip code with the inquiry. We work with a reliable shipping company that takes special care of your products and gets them to you at the right time.

Can you arrange for samples to be sent to me?

We can arrange for fabric and leather samples as well as wood and  rattan samples to be send to you to make your choices easy.