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No quibble returns

If you are not delighted with the products that you have chosen or if you need to return them for any reason, you can do so within 14 days of receipt. We will be more than happy to offer you an exchange or a refund provided that the products are returned complete, in perfect condition, unused, unwashed and with the original packaging. 

This 14 day guarantee doesn't apply to non-standard, customised, made to order or special order products nor to cut by the meter wallpaper or fabric. Obviously should such items be defective we will gladly offer a refund and an apology.

Our Promise to You

If you find one of our products cheaper elsewhere online, we will match the price!
To enquire about our Price Promise, call us on +44 207 129 1309 or email sales@vivalagoon.com

Terms and Conditions

In order for us to be able to price match a product the item must be identical, from the same manufacturer and the same size and colour and not advertised as part of a sale or clearance of lines. The retailer must also be an approved or licensed supplier and sell through a bona fide website. The item must also be available for delivery within the same timescales and be delivered via the courier network. If these conditions apply and the total cost, including delivery and any other charges, is lower then we will price match that price.

Free UK Delivery on items costing £70 or more other than large volume or very heavy products such as dining room tables. Don’t worry! Any delivery cost will be displayed before payment in the checkout procedure.

Data Protection

Privacy policy and Cookies

All shopping websites collect personal information from customers when they shop online by using cookies. We need to do this to enable us to process your order, to let you know about the progress of any order you have placed and to make your experience a more enjoyable one. Cookies are small text files that websites send to your computer. A cookie lets our website bring up information relevant to you, for instance your name, past orders etc. Cookies make the interaction between users and websites faster and easier.

Without cookies, it would be very difficult for a website to even let a visitor fill up the shopping basket. Cookies are not computer programs, and can't read other information saved on your hard drive. They cannot be used to disseminate viruses, or get a user's email address etc. They only contain and transfer to the website as much information as the users themselves have disclosed to that website. It is possible to opt out of cookies via your browser’s cookie settings or by emailing us with a request, but if you do this you will need to place your orders by phone.

The only information we collect is:

  • Your name – so we know what to call you.
  • Your email address – used to confirm your order and to let you know when delivery will be made.
  • Your delivery address.
  • Your Mobile telephone number – we will send you a last minute reminder by text message of an imminent delivery.
  • Your credit/debit card details when you place an order.

Your personal information is 100% secure, as the latest secure server technology exceeds required standards and protects your personal data to a very high level. Your credit card information is processed using Secure Socket Layer (SSL) technology and your data is encrypted to ensure that unauthorised parties will not be able to read information that you send to us.

How can I control my cookies?

Browser controls

You can use your web browser (eg Internet Explorer) to:

·         delete all cookies

·         block all cookies

·         allow all cookies

·         block third-party cookies

·         clear all cookies when you close the browser

·         open a 'private browsing' session

·         install add-ons and plug-ins to extend broswer functionality

Where to find information about controlling cookies

A.      Internet Explorer

http://support.microsoft.com/kb/278835

B.      Chrome

https://www.google.com/chrome/intl/en-GB/more/privacy.html

C.      Firefox

http://support.mozilla.org/en-US/kb/Clear%20Recent%20History

D.      Safari

http://docs.info.apple.com/article.html?path=Safari/5.0/en/9277.html

E.       Opera

http://www.opera.com/browser/tutorials/security/privacy/

Useful  additional information

The Internet Advertising Bureau website Your Online Choices allows you to install opt-out cookies across different advertising networks.

Google has developed a browser add-on to allow users to opt-out of Google Analytics across all websites which use this popular analytics product.

New technologies such as Mozilla's Do Not Track allow you to tell websites not to track you.Internet Explorer has a feature called Tracking Protection Lists which allows you to import a list of websites you want to block.

Data Protection
Lagoon is the trading name of Viva Lagoon Ltd. and is a registered data user under the Data Protection Act.

There are only two circumstances where we may share some of your data with others:

With agents (including credit reference agencies, credit card clearing agencies, fraud prevention and detection agencies) that we use to process the orders you place with us or who assist us in the service we provide to you. In these instances, we provide them with only the information they need to perform their function.

In the unlikely event that our business assets are ever sold to or purchased by another company. (Our data records are part of our business).

If you have questions about your personal data or our privacy policy, please contact us at privacy@golagoon.com

To see all the information we have about you, and to correct any inaccuracies, please write to: 
The Data Protection Officer
Viva Lagoon Ltd.
26 York Street
London

W1U  6PZ